Retirement plan and savings plan

I am very disappointed with my query with Old Mutual. On the 19th of July I went to cancel a retirement plan and it was not canceled, I have other savings plans that had money and still have not received my money. I visited the branch in Vanderbiljpark, Vaalmall specifically and on the 29th I went there again with the same query but still no assistance. The financial advisor assisting me has no clue what so ever, the worst part a debit order still goes off and my plan was not surrended. I was advised that when a policy is surrended it will continue to debit after 3month then will receive my money. Throughout the whole week been calling there call center no response meaning I have to go back to the branch again to throw tantrums. On the 29th of July when I was throwing my toys out, the manager of the branch did not bother to even try to resolve this Matter!! I am so disappointed in the client service of this company and the staff members. At the end of the day I want my money, want them to stop debiting and surrender the damn plan.