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moses L

1 reviews | Active since Aug 2024

07 Jan 2026, 11:03

Retirement fund withdrawal held up

Been waiting for my provident/retirement fund from old mutual but now they not doing anything no update seems they want to keep it as an investment, send a call back and no one is getting back to me , my car is about to be repossessed

0
Replies (11)
Old Mutual
Old Mutual's reply07 Jan 2026, 11:09
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
mL
moses L's update07 Jan 2026, 11:33
Reviewer Update
Really now, this an auto reply
Old Mutual
Old Mutual's reply07 Jan 2026, 11:45
Official
Good day Moses, we apologise, this is not an automated response. We understand the urgency of your situation and the impact this delay is having. We are following up regarding this.

Kind regards
Old Mutual Complaints Management
mL
moses L's update09 Jan 2026, 05:50
Reviewer Update
No one has called to assist me or feedback I don't understand what are you following up
Old Mutual
Old Mutual's reply09 Jan 2026, 07:53
Official
Hi Moses

Thank you for your follow-up message. Our team will provide you with feedback via email.
Thank you for your patience.

Regards,
Old Mutual Complaints Management
mL
moses L's update09 Jan 2026, 11:40
Reviewer Update
Still waiting...
mL
moses L's update09 Jan 2026, 12:41
Reviewer Update
??
Old Mutual
Old Mutual's reply09 Jan 2026, 12:43
Official
Our team will be in touch.
mL
moses L's update09 Jan 2026, 13:20
Reviewer Update
When
mL
moses L's update09 Jan 2026, 13:24
Reviewer Update
This urgent guys im not playing
Old Mutual
Old Mutual's reply09 Jan 2026, 13:40
Official
Good day, Moses L.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management