1 reviews | Active since Aug 2013
Retirement Fund payout delay
I initiated a withdrawal request for my retirement funds in Oct 2018 and when I received no communication till Feb 2019 I started calling them. I was informed that the claim will be paid out in next 3-4 weeks and its under process. End of Mar 2019 I had not received my funds and when I called them again they told me funds were transferred to a preserver account instead of being paid to me and the next day a senior guy called and admitted they made a mistake and the funds will be in my account within 7 working days.
Since then I have called Old Mutual Retirement Fund numerous times wasting 20 minutes on the phone every time to just hear that the claim is being processed, Thats it, I can't get my funds which I need urgently neither Old Mutual is commiting any date for the finalization of my claim. ***/R000003D was given to me for my numerous queries.
I acknowledge receipt of your complaint and apologise for the delay in my response.
This matter is with our Retirement Fund Administration Department and I've requested them to contact you directly in order to resolve this.
Regards
Carol Olckers
Complaints Management
Old Mutual
I acknowledge receipt of your complaint and apologise for the delay in my response.
This matter is with our Retirement Fund Administration Department and I've requested them to contact you directly in order to resolve this.
Regards
Carol Olckers
Complaints Management
Old Mutual