RETIREMENT ANNUITY SURRENDER PAYOUT PERIOD

I CONTACTED OLD MUTUAL INVESTMENTS ON THE 14TH TO SURRENDER MY POLICY ***4<br> AND WAS TOLD TO FILL IN A FORM WITH ALL SUPPORTING DOCS I SENT IT OFF ON THURSDAY THE 14TH OF MAY AND WAS TOLD IT TAKES 5 DAYS FOR THEM TO DO THE PAYOUT.ON TUESDAY I CONTACTED THEM AND WAS ADVICED THAT THE INFO WAS WRONG AND NOW ITS NOT 5 DAYS NOW ITS 7 THAN I CONTACTED THE CALL CENTRE TODAY THE 21 OF MAY AND WAS TOLD THAT INFO WAS WRONG NOW ITS GOING TO TAKE 21 DAYS HAVE NO CLUE WHAT IS GOING ON.I HAVE JUST TAKEN A NEW POLICY WITH OLD MUTUAL AND I THINK I WILL BE CANCELLING.THE SERVICE IS REALLY DISGUSTING