Retirement annuity payment

The call center needs a big shake up. I was told that my retirement annuity payout would be about 15 days On the 15th day when I foned in to get feedback the agent at the call center tells me it will now take a further 15 to 21 days because it's sitting in one of the departments and no one is escalating it I mean everything I foned in I get a new excuse Apart from that on one occasion one of the agents messed up on a premium deduction date and it gave me such a runaround and when I foned in the agent told me that a manager will look into this and fone me before the day can end I am still waiting Old mutual needs competent people working as agents because when we fone in for a complaint we need it sorted out promptly and not like we have to keep foneing in to see if you have done your job promptly Very very disappointed with the call centre management