Retirement Annuity - Lapsed

My Retirement Annuity has lapsed, I tried to change the debit order collection date since January 2020. The last debit order was done in January, and I have been trying to make arrangements to bring the policy up to date but there has been no assistance.

I have been trying to get assistance, in order to settle and bring the policy up to date and active again but I have not been getting any further assistance and clarity. I was advised that the policy has become dormant and I am trying my best to get the outstanding amounts settled with no success from Old Mutual.

The service is actually very disappointing and very unprofessional.