Retirement Annuity Fund Old Mutual Section 14 transfer

This process started in October 2024. Struggled to get the forms from Old Mutual to move my RA. All forms were filled in and submitted. Old Mutal has made this process as difficult as possible. Have followed up in Nov & Dec-24. Still no communication from Old Mutual. Phone the customer call center but they do not work with section 14. This department escalated this to the section 14 department via email on 3 Feb-25. I was told I would have feedback within 72 hours. It is 12-Feb-25 and still no feedback.