Retirement Annuity

Last year 2020 I went to Jabulani mall branch I wanted to enquire about how much is my retirement Annuity I wanted the total and was told its below R300 000 and will get a lump sum, now at work employment has been terminated due to a company restructure for operational requirements. I was given forms to fill in I submitted them Old Mutual Jabulani Mall branch, I asked how much is my retirement Annuity all in all and was told I will contacted. I have also submitted my documents for my loan but also nothing was communicated, and money was debited from my savings account, and because I was furious I went to my Bank for the money to be reversed because I wanted them to communicate and provide me with feedback, and they did call a guy called Anele from the number *** I explained to him and said unfortunately the documents were not submitted. And was given an email(***).

Old Mutual is a very selfish service provider, it's nice when they reap people off when taking installment every month but when we claim them or go to their branches they give us false information, I just want my money.

I feel like they are also ****** just because I am a black person they can't help me although my other colleagues were helped. Today 08/02/2021 I was now sick and tired if them I decided to call this number which I Googled and I spoke to Thandeka from this number *** and was transfered to a lady called Zitha and Zitha said that's not her department and said I can call this number Groups scheme because they are the ones dealing with Retirement plan and was transfered to Zitha again and she told me she doesn't understand why they transferred me to her but I understood her because she even took the message from the message that reflected that money was transferred into my account saying Old Mutual with the amount of R9 176. 80,they transfer that but no total was given no amount was communicated to me and the procedure that will be taken. But what they made me angry is that time I am using my own airtime and had to be transferred again and I spoke to a lady called Melissa today at 16h45 after a long wait I asked her about my Retirement Annuity total and was told I have to contact Sars for that of which I don't remember taking up a policy with Sars but my money was now surrenderd but told me she can give me breakdowns I agreed but told her she has to email it so that I can read every throughly and suddenly she literally dropped my call, so today after wasting my airtime and time my day was not productive at all it was wasted, I felt like I am now treated like a stupid and now I am so frustrated, Old Mutual consultant are not proffesionalwhat so ever I can not hustle to get my Retirement Annuity with I have been paying for years and be treated this way hope I will get help.

I now don't have medical aid as now I am Chronic have to buy my medication