DW
Deon W
1 reviews | Active since Mar 2011
30 Apr 2026, 12:47
Retired funds missing and no reply on the call centre lines
Had a policy Mature 1st March already. On my online portal there are R0.00 funds showing. My funds have apparently been moved without my consent but no-one can tell me where my retirement funds have disappeared to. Keep getting referred to customer care line, tried the customer care line numerous times, held on for very long en then call just gets cut. Very frustrating and concerning
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Old Mutual's replyOfficial
30 Apr 2026, 13:10Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply30 Apr 2026, 13:10
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management