Response to mourning family having to prove death. As well as my experience of O.M

This situation with the family had to carry their family members dead body into Old Mutual as proof of death comes at no surprise to me.

I had Gap cover with Old Mutual, i changed my banking details and notified them well in advance of closing the account down. I filled out banking detail change on their website....no response...I then emailed the lady who welcomed me to Old Mutual when i opened this policy, still no response......more than a month later I received a call from one of the brokers requesting payment as the account has been closed etc...I told him to give me his e mail address as i would like to forward him the mail trail. I asked him so what happens when I claim from this policy, if they cant even get back to a client regarding banking detail changes. When i forwarded the mails on to him, the mails bounced back immediately. I then heard nothing more from them regarding this. THEIR SERVICE SUCKS!!!!! They should be reviewed and shut down. I am happy that South Africans are reacting like this.

My mother has endless policies with Old Mutual,she never hears from her advisor regarding yearly updates etc. He barely even contacts her back regarding financial decisions.