RESPONSE TIME TO QUERIES

I called Old Mutual Group Schemes on 25 August to ask about RA policies that I have with them. They picked up a policy that I had with them sometime ago and I asked to advise what is the value of the policy as it is probably a very small amount and I would prefer surrendering the policy. after 7.5 weeks this is still not resolved. I have done in excess of 5 follow up since then and the response is always exactly the same. “we still awaiting feedback from another internal department” “will escalate this matter”

It is completely unacceptable to be waiting 7.5 weeks and counting without resolution of a very small query. Very bad service. I will definitely not recommend this company to anyone. Very disappointed that the service levels of such a big corporate company is so poor the average man.