resort to dropping call

<p>After being on hold for 23 minutes, you manager Nizaar or Nizaam decides to go and call me on another phone and leaves a voice message that the line dropped. The line did not drop because I was on hold and was listening to your horrible music. I want to get a settlement quote on my loan account because I have been dealing with your bad customer service which the latter is a good example of why I want to close my account and never have to deal with you or have any of my family members deal with you. The guy I spoke to tells me I have to go the branch. I spoke to Kin Hendricks in February and she helped me with a quote and emailed it to me. I WANT SOMETHING DONE WITH THIS TODAY AND THIS ACCOUNT CLOSE. YOU ARE ALL JUST A BUNCH OF IDIOTS GETTING PAID FOR NOTHING</p>