Request not put through-PATHETIC service
I have requested for a part disinvestment on my Tax free policy and submitted completed documents on the 30th August 2019 at 9AM. I had to call the call centre to find out if my docs were received as no confirmation was given to me. I then received an email 3 working days after to advise that my documents were received. This is unacceptable. I phone today to find out that someone scanned BLANK documents and my request was NOT put through. IT IS NOW 7 WORKING DAYS AND I DONT HAVE MY MONEY. I NEED THIS TO BE ESCALATED AND MY MONEY RELEASED TO ME BY THURSDAY LATEST. THIS IS AN UTTER INCONVENIENCE!!!!!! A MANAGER NEEDS TO CONTACT ME IMMEDIATELY!!!!!
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Replies (2)
Old Mutual's replyOfficial
10 Sept 2019, 11:45Dear Ms Perumal
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply10 Sept 2019, 11:45
Official
Dear Ms Perumal
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you. Regards
Brent Sellidon
Old Mutual Complaints Management
's updateReviewer Update
12 Sept 2019, 07:41Dear Brent
Seeing as you guys do not want to get a manager to call me or respond to my emails, please advise if i should request advice from the Ombudsman on my matter and the way in which it is being handled.
Seeing as you guys do not want to get a manager to call me or respond to my emails, please advise if i should request advice from the Ombudsman on my matter and the way in which it is being handled.
's update12 Sept 2019, 07:41
Reviewer Update
Dear Brent
Seeing as you guys do not want to get a manager to call me or respond to my emails, please advise if i should request advice from the Ombudsman on my matter and the way in which it is being handled.
Seeing as you guys do not want to get a manager to call me or respond to my emails, please advise if i should request advice from the Ombudsman on my matter and the way in which it is being handled.