HB
Hulisani B
1 reviews | Active since Nov 2012
02 Aug 2022, 11:08
REQUEST NOT ACTIONED - BAD SERVICE
In September 2021, I requested Old Mutual to stop the increase on my policy number 69289N*** which they confirmed it was done. To my surprise in 2022/07/26 I get a message with the new increased premium. What is the use of sending requests if they are not going to be taken seriously. I have been with this company for so long but if they treat clients like this, I would rather cancel and move on.
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Old Mutual's replyOfficial
02 Aug 2022, 11:22Good Hulisani
We received your received review of 2 August 2022.
We apologise for your service experience. We will investigate this matter and contact you to resolve.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your received review of 2 August 2022.
We apologise for your service experience. We will investigate this matter and contact you to resolve.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply02 Aug 2022, 11:22
Official
Good Hulisani
We received your received review of 2 August 2022.
We apologise for your service experience. We will investigate this matter and contact you to resolve.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
We received your received review of 2 August 2022.
We apologise for your service experience. We will investigate this matter and contact you to resolve.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,