REQUEST FUNDS from 2pot retirement

Subject: Urgent Complaint: Delay in Accessing Retirement Funds To: Old Mutual Customer Service / Regional Manager Policy No:OMG69345SB***4 Dear Sir/Madam, I am writing to formally lodge a complaint regarding the repeated delays and lack of resolution in accessing my retirement funds from my Two-Pot Retirement account. Over the past month, I have visited the Old Mutual branch in Vincent, East London on four separate occasions. Each time, the consultant contacted the Old Mutual Centre, and I was informed that my retirement funds required manual calculation. On my last visit, I was assured by a representative that the matter would be resolved within three days and that I should check my Old Mutual app. It has now been two weeks, and the app still reflects a zero balance. This delay has had a direct and serious impact on me. I urgently needed the funds to pay my registration fees at UNISA. Due to Old Mutual’s failure to process my request timeously, I was forced to take out a loan with interest to secure my registration. This has placed me under unnecessary financial strain, despite having funds available in my retirement account. I request the following: • Immediate resolution and release of the funds due to me. • A written explanation for the delay and why manual calculation has taken so long. • Consideration of reimbur*****t for the interest costs I incurred as a direct result of Old Mutual’s delay.I trust that Old Mutual values accountability and customer service. I therefore expect a prompt response and resolution to this matter.

Yours faithfully, Christopher plaatjies