AA
Agape A
1 reviews | Active since Nov 2025
12 Nov 2025, 13:23
REQUEST FOR REFUND-POLICY NO:***1
I signed for a GREENLIGHT policy in 2008, then on January 2024 I visited the OM King William's Town to implement the payment change from 15th of the month to the last day of the month. After several attempts through visiting the branch as well as email without any success till the policy lapsed. I need refund for all the premiums paid as I have invested on the policy more than 17 years.
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Old Mutual's replyOfficial
12 Nov 2025, 13:25Good day Agape,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply12 Nov 2025, 13:25
Official
Good day Agape,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management