AM
Aretha M
1 reviews | Active since Jun 2012
10 Feb 2025, 19:39
Request for policy cancellation
I've requested to cancel one of the policies I have with you i have with you on numerous occasions and i have not received any response from you. You keep on sending me sms that you acknowledge receipt of my request yet you haven't contacted me and it's been over 10 days now. When i call you phones i'm been redirected from pillar to post after being holding on que for over 20 minutes. This is unacceptable.
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
10 Feb 2025, 19:49Hi Aretha
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Feb 2025, 19:49
Official
Hi Aretha
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
17 Feb 2025, 14:18Hi Aretha
I hope this message finds you well. I’m pleased to inform you that your complaint regarding cancellation of your policy has been successfully resolved and your policy has been cancelled.
We appreciate your patience and understanding throughout this process.
Regards
Old Mutual Complaint Management
I hope this message finds you well. I’m pleased to inform you that your complaint regarding cancellation of your policy has been successfully resolved and your policy has been cancelled.
We appreciate your patience and understanding throughout this process.
Regards
Old Mutual Complaint Management
Old Mutual's reply17 Feb 2025, 14:18
Official
Hi Aretha
I hope this message finds you well. I’m pleased to inform you that your complaint regarding cancellation of your policy has been successfully resolved and your policy has been cancelled.
We appreciate your patience and understanding throughout this process.
Regards
Old Mutual Complaint Management
I hope this message finds you well. I’m pleased to inform you that your complaint regarding cancellation of your policy has been successfully resolved and your policy has been cancelled.
We appreciate your patience and understanding throughout this process.
Regards
Old Mutual Complaint Management