Request for Pension money

15 June 2015,I send a request that 20% of my Pension be paid into my account and 80% be invested in an Old Mutual Protector fund.Every time I called the Call centre no one seems to know what's going on until I asked for the Team Leader Felicia I don't have her surname.She promised to communicate with me but never delivered.I called her again on the 6th July and she told me that she will communicate with me going forward.I still don't have any communication from her till today.I called her on this number ***.<br> This is the most terrible service I've ever received from a company.Lack of accountability at it's best.Felicia does not qualify to be a Team Leader.Even when you speak to her on the phone she does not sound confident when talking to you.I told her twice that I needed the money urgently but clearly she does not get it.<br> <br> I'm not asking for a loan,I need my own money paid into my account.Money that I worked.I use to work for Nedbank and lived the Nedbank values.Taking accountability,keeping the client in the loop.What are the Old mutual values do they even exist because The call centre staff and the so called \Team Leader"don't know them.Get I get some help please."""