TM
Thabile M
1 reviews | Active since Jun 2017
17 Mar 2023, 15:56
Request for Missing details on policy cover not responded to
I check the status of my policies and have realised I have received updated policy cover for funeral cover of my loved ones with missing details. I have repeatedly requested update on incomplete capture or missing name etc. But I always receive some odd missing details. My recent enquiry and request still pends for communication.
If Old Mutual representatives can kindly assist with a detailed complilation of the covers.
Kind regards
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
17 Mar 2023, 15:58Dear Thabile
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply17 Mar 2023, 15:58
Official
Dear Thabile
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
TM
Thabile M's updateReviewer Update
17 Mar 2023, 20:18Well received, thank you Thabiet Mintin
TM
Thabile M's update17 Mar 2023, 20:18
Reviewer Update
Well received, thank you Thabiet Mintin
TM
Thabile M's updateReviewer Update
23 Mar 2023, 06:12Dear Thabiet,
Kindly assist. The complaint assessor MOGAMMAD MINTIN sent me a document that has an error on one of the names of my brother (he's name is Emmanuel and not Manuel). I alerted him on Sunday but to no avail of corrected capture. I'm really concerned why captures seem to change to wrong information and then take many going to and fro to get it corrected. Kindly assist, many txs.
Kindly assist. The complaint assessor MOGAMMAD MINTIN sent me a document that has an error on one of the names of my brother (he's name is Emmanuel and not Manuel). I alerted him on Sunday but to no avail of corrected capture. I'm really concerned why captures seem to change to wrong information and then take many going to and fro to get it corrected. Kindly assist, many txs.
TM
Thabile M's update23 Mar 2023, 06:12
Reviewer Update
Dear Thabiet,
Kindly assist. The complaint assessor MOGAMMAD MINTIN sent me a document that has an error on one of the names of my brother (he's name is Emmanuel and not Manuel). I alerted him on Sunday but to no avail of corrected capture. I'm really concerned why captures seem to change to wrong information and then take many going to and fro to get it corrected. Kindly assist, many txs.
Kindly assist. The complaint assessor MOGAMMAD MINTIN sent me a document that has an error on one of the names of my brother (he's name is Emmanuel and not Manuel). I alerted him on Sunday but to no avail of corrected capture. I'm really concerned why captures seem to change to wrong information and then take many going to and fro to get it corrected. Kindly assist, many txs.
TM
Thabile M's updateReviewer Update
23 Mar 2023, 09:44Thank you
TM
Thabile M's update23 Mar 2023, 09:44
Reviewer Update
Thank you
TM
Thabile M's updateReviewer Update
27 Mar 2023, 09:36Good morning,
Kindly note that I have not received amended details of the policy enquired for errored name.
Kindly assist, with thanks
Kindly note that I have not received amended details of the policy enquired for errored name.
Kindly assist, with thanks
TM
Thabile M's update27 Mar 2023, 09:36
Reviewer Update
Good morning,
Kindly note that I have not received amended details of the policy enquired for errored name.
Kindly assist, with thanks
Kindly note that I have not received amended details of the policy enquired for errored name.
Kindly assist, with thanks
TM
Thabile M's updateReviewer Update
28 Mar 2023, 13:40All sorted and resolved..with thanks
TM
Thabile M's update28 Mar 2023, 13:40
Reviewer Update
All sorted and resolved..with thanks