1 reviews | Active since Jun 2015
Request for date of payment of my pension
I left Old Mutual end of November and I had all my forms completed beginning of November.
I check on my portfolio last week Monday to check the status of my pension and it was reflecting Termination Awaiting Payment. This week on Monday it was still reflecting the same thing. Now I decided to call the call Centre to enquire as to why it is on the same queue for so long.
The lady I spoke to advised me that they are waiting for the bank to advise if i took a pension backed loan or not which I never took. So is it fair to delay my stuff based on that and why must it take so long? Now my question is why that will take so long. Her response was simply this; please note that our SLA is 20 Business days. Now are you telling me that, that is a customer centered approach. I worked for Old Mutual and I know that is not how things are done.
Because of this behavior am ready to take all my other products else where because clearly the day I need payout for any of my policies Old Mutual will tell me about their SLAs.
Dear Zuko
Old Mutual recognises that our customers are central to everything we do and appreciate feedback to allow us to continuously improve our service to you.
Old Mutual was not a company responding to HelloPeter complaints at the time your complaint was logged and therefore unable to respond.
We are happy to announce that we now are able to respond to HelloPeter complaints and would like to resolve outstanding issues.
If you have unresolved complaints and still require assistance please email us at *** with reference “HelloPeter” in the subject line.
Thank you for giving us the opportunity to resolving your complaint.
Yours sincerely
Brent Sellidon
Dear Zuko
Old Mutual recognises that our customers are central to everything we do and appreciate feedback to allow us to continuously improve our service to you.
Old Mutual was not a company responding to HelloPeter complaints at the time your complaint was logged and therefore unable to respond.
We are happy to announce that we now are able to respond to HelloPeter complaints and would like to resolve outstanding issues.
If you have unresolved complaints and still require assistance please email us at *** with reference “HelloPeter” in the subject line.
Thank you for giving us the opportunity to resolving your complaint.
Yours sincerely
Brent Sellidon