Request for a refund

Mid July I went to old mutual to cancel my Funeral cover. The consultant advices me take a Life Cover and she will cancel the funeral cover. The new application of a Life cover was done and the funeral cover policy was never canceled. On the 21July 2022, I received my medical test results and contract, the contract stated that the 1st premium will be October however he premium started from August 2022. On the 28th July 2022, I called Old Mutual and canceled the Life Cover and reference CET ***, the consultant explained to me that the debit order request/instructions are already submitted and which means that, they will debit me once and I will receive a refund. August I was debited and refunded effectively. However the debit for a canceled Life Cover continued until to date. I visited Botshabelo Old Mutual branch to cancel my Funeral Cover and was effectively assisted. I visited Old Mutual Ghandi Square branch twice and I was given excuses until I went Carlton centre branch, the request was done and all necessary documents were submitted. Two weeks after the application I received an sms from Old mutual to re-submit the bank statement and ID copy, on the 13th March 2022 I went to Ghandi Square, the consultant scan my documents. A week later I received another sms stating that, I should submit the requested documents and if by the 11th April I do not submit, Old Mutual will cancel my request. My problem is I have submitted the requested documents twice already and I visited Ghandi Square to resubmit however the consultant did not attach my documents. I am not happy with the ************ conduct of the consultant at Ghandi Square branch, at the moment they are delaying the process of my cancelation and refund. Right now by the 11th April Old mutual will continue to de***** me. Had I passed on my children were not going to be given the Life cover Money as I have canceled the policy. All I am asking for is for Old Mutual to cancel my request and refund me. Old Mutual has both my FNB and CAPITEC account number but I am sent from pillar to post when they have to refund me... I have submitted the bank statement and driver's license twice already and if the consultant did not attach my documents on the system, how is it then my problem again when the consult are ***********. The system in Ghandi Square can effectively capture new applications but has issues with capturing refunds...