LM
Lucius M
1 reviews | Active since Aug 2022
07 Jul 2025, 10:41
Repulsed client
Good day
Hope all is well.
I have submitted a disinvestment for my daughter Cassy Kayden Malloy on the 23 June 2025, they only responded and said: Thank you for your email sending us a part disinvestment request for policy ***9 ref no CEA***.
I apologise for the delay in responding to your email.
If you seek financial advice and are currently not in contact with a financial adviser or broker, please call 0860 WISDOM (***) and we will gladly assist you. Kind Regards GAVIN AUGUSTUS | Administrator
Your instruction was referred to our benefit payment team for their attention. due to the urgency of funds but, it seems that your own money which you need takes to long to be distributed to a person. She needs these funds to go on a school trip before Thursday 10 July 2025. Other queries for disinvestments go between 3 to 5 days why is this one taking so long. Please my daughter is excited to go on this trip please make it happen for her. Please assist with an urgent response to release the money all necessary documents were send in for the disinvestment.
I emailed the complaints department this very morning. This is very poor service of Old Mutual and its not the first time I am doing this rodeo with them, they just simply ignore a customer, why must a person always complain on other platforms regarding their ignorance of a customer.
Regards Lucius
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
07 Jul 2025, 10:59Good day Lucius M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply07 Jul 2025, 10:59
Official
Good day Lucius M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
LM
Lucius M's updateReviewer Update
07 Jul 2025, 11:03Thank You I look forward with a positive response.
Regards
Lucius
Regards
Lucius
LM
Lucius M's update07 Jul 2025, 11:03
Reviewer Update
Thank You I look forward with a positive response.
Regards
Lucius
Regards
Lucius
Old Mutual's replyOfficial
07 Jul 2025, 11:07Good day, Lucius.
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply07 Jul 2025, 11:07
Official
Good day, Lucius.
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
Best regards,
LM
Lucius M's updateReviewer Update
07 Jul 2025, 14:24Hi
I am very disgusted in Old Mutual now they want to come ask proof that but they can see I bank with Standard Bank and they receive each month the contribution from this bank account. Please just disinvest the money to my account and close the tax free savings. I will never ever refer people doing business with them.
I wonder what proof of our Identity documents must i send to them she does not have any accounts to show she is staying with both her parents where is this world going to.
Regards
Lucius
I am very disgusted in Old Mutual now they want to come ask proof that but they can see I bank with Standard Bank and they receive each month the contribution from this bank account. Please just disinvest the money to my account and close the tax free savings. I will never ever refer people doing business with them.
I wonder what proof of our Identity documents must i send to them she does not have any accounts to show she is staying with both her parents where is this world going to.
Regards
Lucius
LM
Lucius M's update07 Jul 2025, 14:24
Reviewer Update
Hi
I am very disgusted in Old Mutual now they want to come ask proof that but they can see I bank with Standard Bank and they receive each month the contribution from this bank account. Please just disinvest the money to my account and close the tax free savings. I will never ever refer people doing business with them.
I wonder what proof of our Identity documents must i send to them she does not have any accounts to show she is staying with both her parents where is this world going to.
Regards
Lucius
I am very disgusted in Old Mutual now they want to come ask proof that but they can see I bank with Standard Bank and they receive each month the contribution from this bank account. Please just disinvest the money to my account and close the tax free savings. I will never ever refer people doing business with them.
I wonder what proof of our Identity documents must i send to them she does not have any accounts to show she is staying with both her parents where is this world going to.
Regards
Lucius
LM
Lucius M's updateReviewer Update
07 Jul 2025, 14:31Good day
Please stop delaying the payout of Cassy Kayden Malloy and close the tax free account.
She needs the money by Thursday 10 July 2025. I wonder i must probably go and fetch an avadavat before my daughters money will be paid out, pathetic.
Regards
Lucius
Please stop delaying the payout of Cassy Kayden Malloy and close the tax free account.
She needs the money by Thursday 10 July 2025. I wonder i must probably go and fetch an avadavat before my daughters money will be paid out, pathetic.
Regards
Lucius
LM
Lucius M's update07 Jul 2025, 14:31
Reviewer Update
Good day
Please stop delaying the payout of Cassy Kayden Malloy and close the tax free account.
She needs the money by Thursday 10 July 2025. I wonder i must probably go and fetch an avadavat before my daughters money will be paid out, pathetic.
Regards
Lucius
Please stop delaying the payout of Cassy Kayden Malloy and close the tax free account.
She needs the money by Thursday 10 July 2025. I wonder i must probably go and fetch an avadavat before my daughters money will be paid out, pathetic.
Regards
Lucius
Old Mutual's replyOfficial
07 Jul 2025, 15:25Good day Lucius,
We understand your frustration and the concern raised. Please be assured that one of our consultants will reach out to you today to assist further and guide you through the next steps. We remain committed to resolving this matter with the care and attention it deserves.
Kind regards,
Old Mutual Complaints Management
We understand your frustration and the concern raised. Please be assured that one of our consultants will reach out to you today to assist further and guide you through the next steps. We remain committed to resolving this matter with the care and attention it deserves.
Kind regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply07 Jul 2025, 15:25
Official
Good day Lucius,
We understand your frustration and the concern raised. Please be assured that one of our consultants will reach out to you today to assist further and guide you through the next steps. We remain committed to resolving this matter with the care and attention it deserves.
Kind regards,
Old Mutual Complaints Management
We understand your frustration and the concern raised. Please be assured that one of our consultants will reach out to you today to assist further and guide you through the next steps. We remain committed to resolving this matter with the care and attention it deserves.
Kind regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
07 Jul 2025, 15:25Good day, Lucius M.
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply07 Jul 2025, 15:25
Official
Good day, Lucius M.
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
Best regards,