SK
Sandiswa K
1 reviews | Active since Sept 2023
14 Aug 2024, 17:50
Repetitive Process
After having an educational experience with Moneyversity from Old Mutual, I recommended it to a few of my friends. One of them is having an issue redeeming their rewards, mainly verifying their documents. They have sent the documents twice but to no avail.
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
14 Aug 2024, 17:52Good day S Khoza
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly , please provide your friends contact information and email address and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly , please provide your friends contact information and email address and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply14 Aug 2024, 17:52
Official
Good day S Khoza
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly , please provide your friends contact information and email address and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly , please provide your friends contact information and email address and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
SK
Sandiswa K's updateReviewer Update
14 Aug 2024, 18:37Name: Siphiwe Mdluli. His email address: ***
SK
Sandiswa K's update14 Aug 2024, 18:37
Reviewer Update
Name: Siphiwe Mdluli. His email address: ***
Old Mutual's replyOfficial
15 Aug 2024, 06:37Dear S Khoza
Thank you for the additional information provided.
We have emailed him and await his response to further assist him directly.
Regards
Old Mutual Complaints Management
Thank you for the additional information provided.
We have emailed him and await his response to further assist him directly.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply15 Aug 2024, 06:37
Official
Dear S Khoza
Thank you for the additional information provided.
We have emailed him and await his response to further assist him directly.
Regards
Old Mutual Complaints Management
Thank you for the additional information provided.
We have emailed him and await his response to further assist him directly.
Regards
Old Mutual Complaints Management
Best regards,
SK
Sandiswa K's updateReviewer Update
15 Aug 2024, 09:04Thank you. I hope he will receive timely assistance. And thank you forvyour promptly responses here.
SK
Sandiswa K's update15 Aug 2024, 09:04
Reviewer Update
Thank you. I hope he will receive timely assistance. And thank you forvyour promptly responses here.
Old Mutual's replyOfficial
15 Aug 2024, 09:18Thank you for informing us of this matter.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply15 Aug 2024, 09:18
Official
Thank you for informing us of this matter.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Best regards,