RENOWNED REPUTATION FOR POOR CUSTOMER SERVICE : 2 compaints

Your business must be inundated with POOR SERVICE complaints. Whilst I use your internet platform to achieve as much info i need as I can, it is cumbersome and NOT USER FRIENDLY. Calling into your call centre is disaster as it TAKES SO LONG FOR ANY ASSISTANCE, should I ever need more info. COMPLAINT 1. Your INGA ZUZO cannot read a clear email request and provides the wrong response on 10/2/2021, which takes over 2 days to extract out of you. Shameful COMPLAINT 2. Your Bianca Arends on 11/02 2021 at 11h35 who tries her utmost to service me, however between her headset and voice/data line it is very poor quality and audiibility very poor. Most of the conversation from her side had to be repeated. She reports this is a problem she has, so I referred her to the TEAM LEADER Narieman Awaldiem who must be ineffective as the line quality has not been sorted out. GOOD LUCK OLD MUTUAL, your highly competitive compeitors will receive my proceeds from you