Remove the Damager (Manager) at the Cradock Oldmutual branch

Yesterday, 22 March 2024 I visited the local Oldmutual Cradock branch. On entering the business I went and sat down on the chair that was close by. The lady behind the first desk called me to her and addressed me in isXhosa. I am Afrikaans speaking. I could tell from the facial expression of this lady that she places lables on people visiting the business. One female customer was asking for a rest room and was told that there are no rest rooms in the building. While I tried to explain my business in understandable English, I was constantly answered in isXhosa. I explained why I was there and she just told me to uninstall and install the app again. I the said, I do not have enough data to do so,on which she reached into a ******* bin at her feet,took out a wrinkled piece of paper with a "password" on it. I had to go an sit down and activate the WiFi to help me with my business. Sitting and struggling to get this password to work its magic,but I struggled. Went back to her explaining my predicament,she just looked at the phone while I held it out to her. All she said was:“press forget " which I did and then had to fill out my details to be connected. One guy came and tried to assist me while she just sat there,doing nothing. In our effort to reinstall the app, I punched the wrong pin 3 times and had to go to a clerk to assist me. This lady,who seemingly can not speak English, asked my ID in Xhosa from me. I responded in English that it is in my car and the car is parked a far end from here. I said I know my ID from my head,but she just said go fetch it. On my arrival, I was waiting to see if my ID was needed to be scanned,but she just punched my numbers in and gave my ID back.

I asked her if she made me walk all that distance in the blazing sun for an number I could have given her. "Yes, I needed to see your name on the ID," she said. I responded" I could've given you my name too,because I know my name" she just kept on saying that it is not their system the way I speak,she works according to their system,but as she was saying it,her attitude was smelly. I was then dispatched to a clerk who knows how to work with people. She assisted me swiftly. When I was done, I wanted to know who the Manager was. I was told,it's the lady at the desk who couldn't speak English. On my way out I told her that I was not happy at all about the way she treated me. She threw a piece of paper at me,shouting that I must write a complaint for the complaint box. I threw it back,saying that I will not write for your complaint box, I will write to Hello Peter. This lady does not have leadership qualities, instead,she has a boss mentality. People who do not conform to her standards are lables,and this makes me wonder to how many other clients before me,did she do that to. As a manager of a business,you need to be examplary. You cannot treat people Asif they are low lives, because that is how bad her treatment felt for me. As a manager,you are the window through which people see a business. What I saw yesterday at Oldmutual Cradock,is a bleak picture of the future of this business with that person in charge. The person who told this tiran that she has managerial skills, totally misinformed her. She has to go back and ask her money back from the school where she studied,coz they failed her. I am a qualified Assessor,and the assessment I made of her,is that she is Not Yet Competent to lead people. The atmosphere in Oldmutual is one that is cold, apart from the airconditioning. We previously felt the warm and love that the former manager James Vena displayed and portrayed. To top it all,this is an institution where bereaved people also go to. Those people do not need that smelly attitude and treatment. Please Oldmutual,look into this matter, otherwise you'll be shocked as to why your losing clients. The only contact details I could find,was HTTPS://www.oldmutual.co.za ***.