Rely on Old Mutual for pathetic service

<p>Just over a month ago, an Old Mutual client rear ended my vehicle. I had absolutely no assistance from the brokers of this client instead all i received was rudeness. And for this specific reason that I decided to deal directly with Old Mutual. My first e-mail was sent to Old Mutual on the 17/03/2017. To date i have not received any written correspondence to this initial e-mail accept the automated e-mail reply from their mailbox. I have had to make numeous phone calls and e-mail follow ups only to get "nothing" back. My vehicle is not being repaired due to the lack of service received from the Motor Liability claim administrator, Melissa Jooste. I have also escalated this matter to her manager Ronelle Harvey, and still not response. I am absolutely disgusted by the lack of compassion shown in this instance, especially since i have been left without a vehicle for more than a month and still it never becomes anyone else's problem except mine. I am now at my wits end, requesting service should not be something which is begged for, in the insurance environment TCF should be culture and should be given automatically. I will never recommend any person to deal with Old Mutual based on the non existent service i have received.</p>