JR
Jonathan R

1 reviews | Active since May 2013

23 Apr 2025, 16:08

Relentless Harassment Despite Multiple Opt-Out Requests

I have repeatedly asked—both via email and on HelloPeter—for Old Mutual to stop contacting me. Despite this, your agents continue to harass me with unsolicited calls. When I politely decline and say I’m not interested in doing business with Old Mutual, your representatives become aggressive, rude, and disrespectful, treating me like I’m less than human.

I am registered on the DMASA National Opt-Out list, and you are blatantly ignoring my rights under the Protection of Personal Information Act (POPIA). This is not just an inconvenience—it’s a violation of my privacy and my rights as a consumer.

I’ve made it abundantly clear, on multiple occasions, that I have no interest whatsoever in engaging with Old Mutual, and I have explicitly requested that my details be removed from all your databases. You have chosen to ignore those requests.

I will now be taking this further through the appropriate legal and regulatory channels. I’m done asking nicely. Your complete disregard for consent and data privacy is unacceptable and ********.

0
Replies (1)
Old Mutual
Old Mutual's reply23 Apr 2025, 16:49
Official
Good day Jonathan,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management

Best regards,