Rejected Claim

Bad experience when claiming funeral policy of my wife's sister and the claim was rejected due to her not having an identity document. This was never stated to me when I joined the policy because I did have her ID and my wife only knew her date of birth. They were ok with using date of birth. When I claimed on her death they asked for letter from Home Affairs explaining why the death certificate was hand written and I submitted the letter together with affidavit from her mother stating that she was her daughter. I have with old mutual for years now and I have more than 5 family members covered with them. I am really disappointed in the manner which handled my case as the other insurance companies did payout after receiving the letter from Home Affairs.