vV
vmayekiso V

1 reviews | Active since Mar 2015

12 Sept 2016, 13:30

Reinstating of benefits: Policy No. ***9

<p>My policy was recently Reinstated after it was wrongfully cancelled and I requested cancellation of certain benefits i.e. </p> <p>1. LSADDB/1</p> <p>2. PREMIUM PROTECTION (DEATH) LSD/4</p> <p>3. PREMIUM PROTECTION (DEATH) LSFE/1</p> <p>The reference for the request is CCC ********** 9.</p> <p> </p> <p>When I logged on to my Portfolio today I discovered that LSD/4 & LSFE/1 were completely removed whereas I only requested the removal of the premium protection only.</p> <p> </p> <p>I request for Immediate reinstating of these benefefits and only the premium protection that must not be reinstated.</p> <p> </p> <p>Regards,</p> <p> </p> <p>VM Mayekiso </p> <p> </p>

0
Replies (2)
Old Mutual
Old Mutual's reply12 Sept 2016, 13:35
Official

Dear vase kiss

Thank you for bringing this matter to our attention. We will investigate and provide you with feedback to resolve,

Regards

Coleen Aanhuizen

Complaints Management

vV
vmayekiso V's update08 Nov 2016, 07:32
Reviewer Update

Even today my complaint has not been resolved. If this complaint is not resolved with 24 hours I am taking legal action for breach of contract.