GV
Gugulikayise V
1 reviews | Active since Sept 2025
17 Sept 2025, 17:46
Reinstatement
My grandmother's policy lapsed even after we provided updated bank details. The payment was collected and then reversed. I don't know what we have to do as I have been communicating with consultants about reinstatement but no one is getting back to us.
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Replies (2)
Old Mutual's replyOfficial
17 Sept 2025, 18:12Good day Gugulikayise V,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Sept 2025, 18:12
Official
Good day Gugulikayise V,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
21 Sept 2025, 14:28Good day, Gugulikayise V.
We can confirm that our team has been in contact with you and the matter has been attended to. We truly value your patience and once again apologise for the inconvenience you experienced.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and the matter has been attended to. We truly value your patience and once again apologise for the inconvenience you experienced.
Regards,
Old Mutual Complaints Management
Old Mutual's reply21 Sept 2025, 14:28
Official
Good day, Gugulikayise V.
We can confirm that our team has been in contact with you and the matter has been attended to. We truly value your patience and once again apologise for the inconvenience you experienced.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and the matter has been attended to. We truly value your patience and once again apologise for the inconvenience you experienced.
Regards,
Old Mutual Complaints Management