REINSTATE MY POLICY! I PAID SO FIND MY PAYMENT

My funeral policy was cancelled by old mutual due to a missed payment - I was not advised of this. I was asked to make a payment before the 16th April 2019 and I made the payment in March already. My policy has still not been reactivated and should anything happen to me or my kids then they will tell me about a cancelled policy. A consultant called me yesterday telling me that they cannot locate the payment however it was paid to them using my pol number as reference.

I have called OM over 10 times and been on the IVR for over 20 minutes and could not bare another moment on the IVR! It really is pathetic having to wait so long to get assistance.

I want my policy reinstated as I made the payment they required over 3 weeks ago and it is not my problem that they cannot locate it.

I have sent numerous emails asing to be contacted - all they ever do is respond to emails after days later! As if that is sufficient!

CALL ME thats all I ask !! Find that payment!! REINSTATE MY POLICY OR REFUND ME EACH AND EVERY PAYMENT ON ALL 3 OF MY POLICIES!