PN
Phumudzo N

1 reviews | Active since Mar 2010

27 Jan 2016, 13:33

Reimbur*****t of unpaid debit order charges

I currently have 2 max investments policies and one greenlight life cover.<br> <br> In October of 2015 I changed jobs and started working for a company that pays my salary on the 29th of every month, this meant that I needed to update all my existing debit orders to a new date of the 30th of every month.<br> I went to the Secure Service portal for Old mutual [URL Removed]<br> to update my debit order dates for the mentioned policies above<br> on the month of January 2016 on the 26th day, there was an attempt to debit my account, I don't understand why this happened after I requested the date to be changed, after I made the change on the Secure Service Portal<br> I need these service charges to be reimbursed on my account as this reflects negatively on my credit report and Ive incurred unfair/unnecessary charges.<br> <br> the total charges amount to R276.00

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Replies (1)
Old Mutual
Old Mutual's reply27 Jan 2016, 13:43
Official
Hello arthurnep,

Thank you for bringing this matter to our attention. We will investigate and contact you directly to resolve.

Kind regards
Belinda Hunt