Registered a claim a funeral claim on the 11/12/25 Ref No CEA*** and payment hasn’t been paid till today It’s been one request after another to the extent of asking of a policy number which I have submitted all documents needed

Registered a claim a funeral claim on the 11/12/25 Ref No CEA*** and payment hasn’t been paid till today It’s been one request after another to the extent of asking of a policy number which I have submitted all documents needed. Last week they requested a number of the hospital mortuary which I provided few days later they ask of the Dr’s number which I made it clear that in state hospital it’s very difficult to get the Dr number I provided the hospital number and the ward he was admitted in . I followed up after few days was told theycan’t get through the numbers are not valid I took upon myself while on call with the consultant and I added the hospital on our call indeed the ward picked and explained they are not allowed to give out Dr’ number I then asked to be transferred to the mortuary and they also picked up and I explained that Ould mutual is struggling to get hold of them they even explained to the guy whose on the other line that mortuary opens 7:30 thers no way the number will be invalid