TM
Terence M
1 reviews | Active since May 2016
15 Sept 2025, 15:24
Refusing to refund
I have been struggling to get a refund for almost a month. I seen so many complaints regarding refunds. I even escalated the internal complaint but they even ignore me. Looks like the only solution would be going to the Ombudsman? They quick to sell you products but after sale service is pathetic. Reference: ([CMPLNTS***5]) - REF: [JCPMC***8] --INTO***3--
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Old Mutual's replyOfficial
15 Sept 2025, 15:39Good day Terence M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply15 Sept 2025, 15:39
Official
Good day Terence M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management