1 reviews | Active since May 2022
REFUSES TO REFUND ME MY MONEY
I canceled my investment policy with Old Mutual sometime in April. The Old Mutual agent that I spoke to explained to me that money would continue to be debited from my persal for the next three months because a stop order pays in advance. He however assured me that the money would be refunded back to me on the 8th of every month. Indeed on the 8th of May I got my money without any hassle as the agent had said. However, this month I was given empty promises and made to wait for what is not even there. It's clearly stated on my payslip that the Old Mutual investment Policy debited money from my account. I followed up with the agent and I asked when my money would be returned and he confirmed same date as the last month. On the day I waited but my money was not returned to me. He then followed up with the payment department I guess and it was said I would be paid the following week by no later than Friday. I waited and nothing happened. I still didn't get my money. I followed up with the agent again and He told me that payment was requested again and that they would pay sometime this week.
I am just very upset that why do I have to make follow up about my money when they should know that it has to be returned to me and actually do so. Again, the empty promises. How hard is it for someone to actually do their job and make my payment as they should? Why must I be begging for Old mutual to do their job. I am actually glad I canceled their policy because I can't begin to imagine how they would give one the run around for even a claim. I have two other policies with them which in contemplating ending as this doesn't give a promising service. Old Mutual, may I please have my money in my account this week. I've waited a whole month already!
The fact that you don't even know exactly what my complaint is about and you are offering solutions completely unrelated to the issue I'm complaining about JUST SHOWS JUST HOW UNPROFESSIONAL things are at Old Mutual. Between Old Mutual agents and their offices, you always speak two completely different stories and this is confusing!
Like I said I canceled my policy which was being deducted from my payslip. The agent then told me Old Mutual would continue to deduct money from my payslip for 3 months as a stop order pays ahead. However, I would be refunded my money after a certain period of time. The agent was able to confirm when my refund would be paid the first month and I GOT PAID THE MONEY the same date he mentioned..... What is making me furious now is that he said the refund would happen same date every month but this month I waited but NO MONEY CAME. I followed up with him and he said he spoke to "them" and my money would be paid by no later than last Friday. The whole week went past and I STILL DIDN'T RECEIVE MY MONEY..
He followed up again on Monday and He assured me that "they have done the "Request Again " and that they will pay some time this week. " .... What bothers me is that he doesn't sound sure that these people will actually do it. And also why are they unable to give the date the money would reflect like they did the last time?
I am seriously considering canceling my funeral coverage which I'm paying about 500 every month for and my life insurance.... At this stage I can't really trust anyone from old mutual. Your service is disappointing!
The fact that you don't even know exactly what my complaint is about and you are offering solutions completely unrelated to the issue I'm complaining about JUST SHOWS JUST HOW UNPROFESSIONAL things are at Old Mutual. Between Old Mutual agents and their offices, you always speak two completely different stories and this is confusing!
Like I said I canceled my policy which was being deducted from my payslip. The agent then told me Old Mutual would continue to deduct money from my payslip for 3 months as a stop order pays ahead. However, I would be refunded my money after a certain period of time. The agent was able to confirm when my refund would be paid the first month and I GOT PAID THE MONEY the same date he mentioned..... What is making me furious now is that he said the refund would happen same date every month but this month I waited but NO MONEY CAME. I followed up with him and he said he spoke to "them" and my money would be paid by no later than last Friday. The whole week went past and I STILL DIDN'T RECEIVE MY MONEY..
He followed up again on Monday and He assured me that "they have done the "Request Again " and that they will pay some time this week. " .... What bothers me is that he doesn't sound sure that these people will actually do it. And also why are they unable to give the date the money would reflect like they did the last time?
I am seriously considering canceling my funeral coverage which I'm paying about 500 every month for and my life insurance.... At this stage I can't really trust anyone from old mutual. Your service is disappointing!