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1 reviews | Active since Jun 2016

10 Jun 2016, 16:20

Refuse to pay for a death benefit

<p>Old Mutual refused to pay for my daughter's death benefit worth 15000, It's been 2 months now, I have been called to their head office in a hope that my issue is gonna be resolved but NO.</p> <p>I had to make a load for my daught to be buried with dignity.</p> <p> </p> <p>Now that my family is insured with them, I sometimes think of walking away, and look for other best Funeral issurance companies.</p>

0
Replies (4)
Old Mutual
Old Mutual's reply10 Jun 2016, 16:24
Official

Dear Vuyo

I am sorry to hear of the service you experienced. Thank you for bringing it to our attention. I will investigate and provide you with feedback.

Kind regards

Carol Olckers

's update13 Jun 2016, 13:41
Reviewer Update

Yes, I am sorry my bad. I have used an account that belongs to my wife's friend so to access HelloPeter.

Can you please call me back again.

Old Mutual
Old Mutual's reply20 Jun 2016, 10:38
Official

Dear Vuyo

I refer to my conversation with Mr Samela on 14 June 2016. A response was drafted and will be sent to him via the post.

He is welcome to contact me directly, should he require any further assistance.

Regards

Carol Olckers

Complaints Assessor

's update10 Jul 2016, 18:35
Reviewer Update

Hi Carol

This is Olwethu Samela - N ********** 50, I refuse to accept this letter you sent to me. You gave me a false promise at first by giving me documents that outlines I will recieve a payout of R15000 should one of my members die, I refuse to accept these documents because I was not alert with these terms when I first joined your policy.

Please assist.

Olwethu