PS
Percy S

1 reviews | Active since Feb 2015

16 Feb 2015, 00:41

REFUSE TO PAY DEATH BENEFIT AFTER 48HRS CLAIMED

What is your meaning of 48 hours payout which you so preach when you want us to join this funeral covers?<br> We have submitted everything that you so requested and now you look for all the loopholes for why you should not pay?<br> The child died Mid Jan, we took long to bury awaiting the funds until we decide to bury with our own salaries though we have funeral cover... today its 15 Feb exactly a month since the death of my beneficiary...<br> We stressed by the loss of our loved one and you now use the advantage of our loss to drag payment for such a long time, do you know how long you will wait to get Med report from the pathologist?<br> <br> To be honest this kind of service is pathetic and doesn't deserve to be done by old company such as Old mutual - you may keep your payout benefit - i dont care.

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Replies (1)
Old Mutual
Old Mutual's reply20 Feb 2015, 16:40
Official
Hello percys,

I received confirmation from Annah Mabye that the complainant have been contacted.

We are still waiting on outstanding requirements and will attend to this matter on receipt thereof.

Kind regards
Coleen Aanhuizen
Complaints Management