PS
Palesa S
1 reviews | Active since Apr 2017
27 Jun 2024, 14:12
Refuse to keep premium the same.
I sent an email on 27 may requesting you NOT to increase my premium, but today I get an SMS stating that my premium is going up. I've been on the phone for almost 30 minutes holding and when you answer, no one speaks, making me have to call you back.
Here's my policy number that I would the premium to remain the same: 69668N***
Here is the Case Reference number: CEA***
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Replies (1)
Old Mutual's replyOfficial
27 Jun 2024, 14:17Good day Palesa
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply27 Jun 2024, 14:17
Official
Good day Palesa
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,