NZ
NANCY Z
1 reviews | Active since Feb 2024
17 Mar 2026, 12:24
Refusal to Reinstate Life Cover
I have a life cover with Old Mutual for the past 20 years plus unfortunately i lost my job for sometime, i reinstated the policy , they said it still legible for reinstatement unfortunately they are not reinstating the cover , they say i must submit certain forms but no one is giving me those forms despite numerous requests
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Old Mutual's replyOfficial
17 Mar 2026, 12:39Good day Nancy,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Mar 2026, 12:39
Official
Good day Nancy,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management