MM
Modieyi M
1 reviews | Active since Dec 2018
27 May 2021, 15:22
REFUSAL TO PROCESS STROKE CLAIM
The disability claim was first lodged in February 2021 I keep supplying documents which keep getting lost by OM It takes 3 weeks to get an email response just for OM to keep asking me ADDITIONAL documents that were not previously requested. I understand this is a delay tactic but please resolve it so I can pursue external arbitrators or legal action
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
27 May 2021, 15:25Dear Modieyi M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply27 May 2021, 15:25
Official
Dear Modieyi M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
MM
Modieyi M's updateReviewer Update
27 May 2021, 15:29Good day Coleen
Thank you for swift response, kindly advise when feedback will be supp****
Thank you for swift response, kindly advise when feedback will be supp****
MM
Modieyi M's update27 May 2021, 15:29
Reviewer Update
Good day Coleen
Thank you for swift response, kindly advise when feedback will be supp****
Thank you for swift response, kindly advise when feedback will be supp****
MM
Modieyi M's updateReviewer Update
01 Jun 2021, 11:36Still zero feedback from Old Mutual and Coleen- typical
Coleen kindly provide feedback, this stroke claim was lodged 5 months ago...5 MONTHS
Coleen kindly provide feedback, this stroke claim was lodged 5 months ago...5 MONTHS
MM
Modieyi M's update01 Jun 2021, 11:36
Reviewer Update
Still zero feedback from Old Mutual and Coleen- typical
Coleen kindly provide feedback, this stroke claim was lodged 5 months ago...5 MONTHS
Coleen kindly provide feedback, this stroke claim was lodged 5 months ago...5 MONTHS
Old Mutual's replyOfficial
03 Jun 2021, 10:45Good day
I refer to our telephone conversation of 2 June 2021.
The documents were received and referred to KIm Smith, claims assessor. We will contact you via e-mail as soon as we receive feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
I refer to our telephone conversation of 2 June 2021.
The documents were received and referred to KIm Smith, claims assessor. We will contact you via e-mail as soon as we receive feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply03 Jun 2021, 10:45
Official
Good day
I refer to our telephone conversation of 2 June 2021.
The documents were received and referred to KIm Smith, claims assessor. We will contact you via e-mail as soon as we receive feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
I refer to our telephone conversation of 2 June 2021.
The documents were received and referred to KIm Smith, claims assessor. We will contact you via e-mail as soon as we receive feedback.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,