AK
Ayanda K
1 reviews | Active since Sept 2016
24 Feb 2026, 08:28
Refusal to pay funeral claim
I lodged a claim on Tuesday 17th Feb for my late brother but old mutual has still not paid my claim. The funeral is this weekend and we still need to make arrangements. I'm very disappointed.
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Old Mutual's replyOfficial
24 Feb 2026, 09:14Good day Ayanda K,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Feb 2026, 09:14
Official
Good day Ayanda K,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management