REFUSAL TO HELP

I called ********** 111 - voice prompts that took 4 minutes, eventually someone picked up and I explained I called regarding Group scheme and I was kept on hold for 29 minutes. I called for the second time, transferred again after 4 minutes a lady by the name of Merle answered and told me there is no help she can assist me with, she will put me through a call centre where I will wait for another 29 minutes, or She can just take my no. and someone will call me back, few hours later I am still waitting for someone to call me back. No sincerity, no care, no telephone etiquote, not ashamed to say to my face she cannot help she can only give me 2 options: call back or leave my no. for someone to call me back & there is nothing else she can do. Merle also sounded impatient and in a hurry to hang up the phone. If you are going to take people's money month to month under such financial difficulty, You can simply try to be nice. I want to cancel everything I have with this company & my whole family I referred to will know and will cancel as well. I come from an insurance background and I assure you F.S.B will know and people I associate with will know about the level of proffesional conduct about consultant at old mutual, service experience and how far they are actually willing to go for clients and how they can simply turn you away. It is the same service conduct that makes the people of this country financially poor. I would hate for anyone to go through such an experience should they loose a loved one or need to surrender a polify for their child's education... well dome old mutual - You left a mark to never be forgotten ...