Refusal to do funeral policy payouts.

Utterly disappointed at the level of service received from Old Mutual and the way they treat their grieving customers. We have been waiting for a funeral policy payout for close to over 5 months now. The Drs provided the deceased's historical health records to the company so they could further investigate the claim and internal interviews were conducted as well to further investigate the claim but no feedback has been provided in months. How does the company expect the family of the deceased to pay for the accumulated debt from funeral preparations and service? The lack of communication is so appalling, it's really sad to see a company that was trusted by those before us act so *********ly and with no empathy, i would highly advise anyone reading this to reconsider taking out a funeral policy with Old Mutual because they will put your family through more pain and suffering. Zero empathy from them they don't even deserve a one star there should be a category for something worse so we can rank it there.