Refusal of Payment of Funeral Claim.

Good day to complains department, I am so disappointed with Old mutual services.

My late cousin Zwelidanile Mapongwana, that passed away on the 7th September and I've submitted the documents and I got an sms in September stating my claim is sent to Assessment /auditors and they will get back to me soon with the reference number CEB***

I kept calling the offices and they said the claim has been approved from Monday and Lucas assisted me excellently the matter to management but still the it's being referred to other managers.

I haven't heard from Old mutual claims department even today I made the call about the claim that was long due and Tuesday they said the money will be in my account by 3pm and today it's Thursday nothing is cleared from claims/payments department of old mutual.

I would understand if our surnames were different but they not and we share the same surname. If the family didn't have means to get the money and help to pay the fridge fees(mortuary)

If I need to move the people that I covered from Old mutual to relevant insurance company I will do so, not to experience this bad service.

I would like to hear from you very soon please.

Kind regards Thantaswa Veronica Mapongwana