REFUNDED FOR ALL MY PREMIUMS I HAVE BEEN PAYING SINCE MY MOTHER PASSED AWAY.

Ref number:CSCCA ********** 9] my mother passed away in 2016-05-22 and it was reported to old mutual however the premiums never stopped going off. i called in on the 17-07-2018 , i spoke to one of the consultants and i was told i should email my bank statement and copy of my ID. i did all of that. Today i have been calling old mutual and i have been sent from pillar to post. i spoke to Paul in claims and he said the documents that i sent on the 17th was not action-ed and does not know the reason why and said he was sending ADMIN an email to escalate the the request. i then tried to call Admin to follow up since they ignored the first request i sent, i was trying to make sure that they have received and escalation email from Paul, i was told by Irafan the call centre manager that he cannot transfer me to admin because its impossible.

how do i follow this through if no one can give me answers. i want answers.

i don't want to claim for the policy or cash the policy because that is the executor's role. I WANT TO BE REFUNDED FOR ALL MY PREMIUMS I HAVE BEEN PAYING SINCE MY MOTHER PASSED AWAY.