Hellopeter
Share Your Experience
NM
Nico M

1 reviews | Active since Aug 2013

24 Aug 2026, 08:49

Refund - Unauthorized Old Mutual Policies

o Whom It May Concern,

My name is Nika Thomas Meyer, Identity Number ***.

Last month I noticed two Old Mutual policy deductions on my payslip. I immediately contacted Old Mutual to cancel them, as I have no recollection of opening any policies in February and did not authorize such.

I respectfully request proof of signature and authorization for these policies, as well as details of who opened them.

I have only identified one premium deduction on my Standard Bank account, which I no longer use.

I kindly request that all premiums deducted from February to date be refunded to my FNB account, number ***.

Thank you for your assistance in this matter.

Kind regards, Nika

0
Replies (5)
Old Mutual
Old Mutual's reply24 Aug 2026, 10:14
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
NM
Nico M's update24 Aug 2026, 10:26
Reviewer Update
Good day,

Thank you for getting back to me, my number is ***.

Kind regards
Nika
Old Mutual
Old Mutual's reply24 Aug 2026, 11:06
Official
Good day Nico,

We have shared your number with our team, and you will be contacted.

Kind regards
Old Mutual Complaints Management
NM
Nico M's update31 Aug 2026, 09:31
Reviewer Update
Good day

I have not received any call from Old Mutual to date.

Old Mutual
Old Mutual's reply31 Aug 2026, 10:34
Official
Good day Nico,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management