Refund still pending since August 2023

I am writing to express my disappointment and frustration regarding the delay in processing my refund request. since 2023 August, I submitted a request for a refund due to cancellation towards my policy, since 2021 I have been in the branch office again in January and this is really exhausting.

As a customer, I expect prompt and efficient service, as well as courteous and knowledgeable staff. However, the service I encountered failed to meet these basic expectations.

I believe it is essential for your institution to address these issues promptly and take appropriate steps to ensure that such incidents do not occur in the future. Customer satisfaction should be a top priority, and I urge you to implement measures to improve the quality of service provided to clients.

In light of the poor service I experienced, I kindly request that you take corrective action and provide me with assurance that steps will be taken to prevent similar occurrences in the future.