REFUND REQUEST!!!!

The below documents were sent through for cancellation; however you still proceeded to debit my account of the deceased, I requested the new policy to be cancelled, way before the debit order date! I am really not happy with the service you are providing me, I patiently waited for 7 days for my money to be refunded but you are not bothered. Already you have a bad reputation for the extremely bad service due to payouts. I request my money to be paid directly to my COB account today