Refund request

I sent request to cancel my policy way before the debit order was due . The policy was cancelled and on the 1st a lady called to confirm that it was on cancel status. Later in the evening the debit order went off my account. I requested a refund and have been told i need to wait 30 days.

This is totally not acceptable as this debit order was not supposed to go off in the first place!!! I want my money back.