TM
Thembi M
1 reviews | Active since Sept 2024
08 Mar 2026, 03:33
REFUND PAYMENT
Old Mutual deducted twice this month on my account, they deducted on the 13th and the 15th. I tried to call call them for my refund I did not win. I went to the branch they said I should it clear on their system first and guess what today is the 8th of March. This problem is for last month on the 15th. They do not want refund me. I am so sad
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Old Mutual's replyOfficial
08 Mar 2026, 09:48Good day Thembi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 Mar 2026, 09:48
Official
Good day Thembi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management